Chief_919

Won some lots last month, my card was initially declined (my fault, had an automatic draft come out that dropped the account a few dollars under), no big deal, contacted GL with the 5 days via live chat and asked them to rerun the card.



They didn't. Well, they claim they did, but a trip to my bank confirmed that absolutely no charge was attempted on my card, and none was declined. But GL is claiming they did run the card and got declined. I have 100% proof from my bank that the debit card was not charged. Maybe they entered the data wrong, who knows, but my card was definitely not charged according to my bank, and the funds to cover that charge were 100% in the account.



Now live chat tells me I have to email management.



Anybody run into this, and did you get it resolved? Losing my stuff is bad enough, but I 100% refuse to pay a default fee based upon their incompetence before I can bid again.

__________________