Steel Soldiers::Military Vehicles Supersite - View Single Post

kc5mzd · 11-02-2009, 18:54

I had a similar problem. They billed over my banks max daily limit. I called the bank, then had GL re run the card. I told GL I would pay by other method in the future to avoid the rejected payment.
I purchased a very nice M105 trailer for around $100.00. I told them to go ahead and bill my card then I sent in the EUC. I waited about a week and when I went to check on the EUC it said the sale was canceled due to lack of payment. The money was there but I was not expecting them to bill me until the EUC cleared so I was not watching to make sure they took their money.
They said I failed to pay because the live chat person did not run the card when I told them it was ok to bill it. They had changed their policy on billing for items that require a EUC and never told me. When I called they were having great difficulty speaking English and I am American and don’t speak forign languages like Spanish. Each one made a different excuse as to why they couldn’t help me. Each one was able to what the others said they couldn’t but had a different excuse. After that I decided to record all conversations with GL. I haven’t had any issues since – except for the language barrier.
They told me to e-mail management. I did. They didn’t charge me the default fee but also didn’t give me the trailer and changed their minimum bid to $150.00 so I could never get another at the original price. I still haven’t found another M105 as close or in as good of condition at a reasonable price.