Buckeye2000

Here is the transcript of a live chat I had with GL customer service about 15 minutes ago (with a few editorial comments):
Please wait for a site operator to respond.
You are now chatting with 'Heidi'
Heidi: Welcome to our live chat service! How may I assist you?
Jeff : I had a question about a "hold" that has been placed on a lot that I won on 10/2.
Heidi: What Event and lot are you referring to, please?
Jeff : Event 4721, Lot 5551
Heidi: Thank you. One moment, please. (actually 7 minutes)

Heidi: Yes, that is one of the holds we have listed. (I knew that last Friday)

Heidi: What is your question?
Jeff : I was curious about the reason for the hold, and I also wondered if the 60 day window for EUC approval is on hold as well.
Heidi: What is your Customer ID or username, please?
Jeff : buckeye2000
Heidi: One moment, please. (Heidi apparently leaves for breakfast)

Heidi: I apologize for the delay.
Heidi: Yes, the EUC is still in the approval process.
Heidi: Hopefully there will be an update on the "Hold" before your EUC is approved.
Heidi: And you can pick up the property once it is approved. (feeling pretty hopeful)

Jeff : So the EUC is not on hold and I can pick up the lot once it's approved, regardless of the hold?
Heidi: No, the EUC itself is not on hold.
Heidi: It is still being reviewed and verified.
Jeff : Ok, just so I'm clear - even if the overall "hold" is still in place, I can pick up the lot once I have an approved EUC and paid in full invoice?
Heidi: If the "Hold" is still there once the EUC is approved, no. You will need to wait for the "Hold" to be lifted.
Jeff : I see, and as of now is there any additional info about the reason for the hold or possible duration?
Heidi: Unfortunately, no further information is available. However, we are hoping for an update soon.
Jeff : Ok - thanks for the clarification.
Heidi: My pleasure.
Heidi: Is there anything else I can assist you with today?
Jeff : If my EUC is approved and the hold is still in place, will the sale be voided because I can't pick the lot up?
Heidi: No, the sites are well aware of the "hold" as well.
Jeff : Ok, thanks.



So at least according to Heidi, the EUC's are still chugging through and the sales won't be voided for missing the 60 day approval window.........


And the wait goes on

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