H E L P - Steel Soldiers::Military Vehicles Supersite

docfarmall · 08-05-2008, 20:59

ineed some help guys as i said before this (lady) at g/l has my euc she has sent it back 6 times i send her a revised one but each time she sends it back its the old one how do i get someone else to handle this she already messed a good friend euc up now shes workin mine over she keeps up i wont get my 105 or my duece robyn help please

CCATLETT1984 · 08-05-2008, 21:06

send robyn a PM on here, its prolly the best way to get her attention. or use the "live chat" on GL's site to get your euc sent through.

mangus580 · 08-05-2008, 21:07

Dont know what to tell you, I am dealing with the same issue, different person. I did just write a lengthy email to said person, copied the info@gl addy, the eucinfo@gl addy, and Robyn on it.

I will be sending an email to all, at least once a day now until something changes. if I dont get a response by the end of the week, I will go postal on the phone.

USMilitarySurplus · 08-06-2008, 18:04

hey docfarmall, I'm sorry that there was an error. Please contact Customer Service and explain the situation. Phone is 480-367-1300 or Live Chat or email info@govliquidation.com. And PM me to keep me posted on the progress.

BKubu · 08-06-2008, 20:28

ROBYN: I appreciate your response, but the CUSTOMER SERVICE line is not the answer. There is seems to be some type of company line that is towed each time one of us calls. I have never gotten any positive resolution from any calls that I've made. Worse yet, I've gotten attitude back when I am trying to explain what is happening. Yeah, I know...get a name. There really should be no reason to get a name. GL needs to do a better job of training its customer service people. I will say that I've had good contacts with site people and I also think Daniel Selgado is a good guy to deal with. Personally, I've never had any problems with my EUCs. The problems come after the EUC is approved and I pick up my trucks. Please read my other post. I've received damaged trucks and had trucks that had parts stolen off of them. In one instance, my trucks were moved. The GL site guy denied moving my trucks. However, when I went to pick them up, they were against a Jersey wall and not backed up to train tracks like they were in the pictures. Go figure? I suppose no one moved them. The pictures must be lying. GL denied the claim and tried to blame the towing company because the GL site guy lied to save his a**. I've notified GL and received no good response. The most recent response..."GL does not have the ability to assess the parts that are missing. Good luck. See ya...and I would not want to be ya."

FMJ · 08-06-2008, 20:35

docfarmall · 08-07-2008, 20:48

well i got another email today some how the first page of my euc got cut off in transmission over an email? Huuuuuuuuuuuummmmmmmmmmmmmmmmmm