DUG

My auction closed on the 12th. I submitted my EUC via fax along with a large scan of my DL (Crystal Clear btw) on the 13th. Then, since I knew that B & W didn't cut it, I emailed it as well.

The next week I got to thinking that my emailed copy wasn't signed. My faxed copy was, but it had a B & W version of my DL. I wasn't sure if the GL folks could take what they needed from each pile so I did a live chat and asked them to check things for me. No record of anything - please resubmit. So this time I printed EVERYTHING, including a Export Letter that I heard about on SS, signed it all, scanned it and emailed it in.

No status change all week. My brother (RAT4SPD) wins a truck on the 19th. He submits his EUC/Export Letter/and DL via email on the 20th. On the 20th he is informed he needs revisions. WTF? Nothing for me, but they are all over his EUC? Saturday afternoon I call him from a Boy Scout camp I was at so he could brag how his revisions were in and he had heard back that his EUC guru had them already. I had him log into my acount and sure enough, now I need revisions too.

They wanted one correction on my form (not a signature though so they got either the fax copy or the 2nd emailed copy) and an Export Letter and CRYSTAL CLEAR copy of my DL.

There's no rhyme or reason to it. I submitted everything asked for this morning, but sadly I'm at least a week behind my brother. I guess that's what hurts the most.

Fingers crossed I'll make it to Battle Creek and then PAID IN FULL soon.

rat4spd

Don't feel bad big brother, I was always behind you. Let the little guy win one once.

AceHigh

Mine seems to be a problem:

This EuC seems to be spinning its wheels...

319

Things can go right, mine took twelve days from submittal of EUC on the 7th, to pick-up on the 19th!

jimm1009

I always recommend mailing it in certified US Mail. It is worth the extra 5 dollars or so and you have the magic green card that will hold up in any US Court stating that "yes they did receive it".
Good luck,
Jim

dm22630

I submitted two eucs last week via email & got confirmation BOTH had been received....now, I get an email saying that I never sent them & if I dont send them by monday I will forfeit my sale & lose my lots ($14,000!!!)

They reeeeeeeeeeally irritate me.

jimm1009

As soon as you can, do a live chat with them on Monday morning. Reference the e-mail and offer to forward it back to them while the person performing the live chat is watching. Make sure that you tell them up front that you have NO INTENTION of Forfeiting. Offer to send it in Certified Mail if they would prefer. They will probably not have you do this since they are communicating you via the chat method.
Be nice and when you are done there is a way to print the transcript of the live chat before logging off.
They are on a schedule that is three hours behind the east coast.

Jim

AceHigh

Wow! And you have already done a bunch of EUCs. Go figure.

dm22630

Yeah....25 trucks in the last year.....I MUST be some kind of terrorist.

I copy all my EUCs exactly. The only thing that changes is the sale #.

AND....I have a shipper lined up to pick one of the trailers up! I haaaaaaaaaate GL.

Jinx

I will say their communication leaves much to be desired. I received notice for a revision on my EUC Thursday right before GL closed for the night. I immediately made the change, scanned it and sent it directly to the agent's email. The next day (Friday) I called the direct number for the GL agent that was processing my paperwork. It went right to voice mail. I stated my name, invoice number, my phone number and asked for a call back to let me know whether or not he received my EUC revision. The agent never called back.

Going to refax the revision on Monday just to be on the safe side. I figure it's better to flood them with the info, then to have them say they never got it.

__________________
1978 Am General M35A2
1988 Kasel Mfg Co. M105A2

~~ Preparing for the inevitable zombie apocalypse since 2009 ~~