So i get a email from some dude named Daniel seldago and he is like you need to make some changes to your EUC . So i send them in i give him a call and e mail him to make sure he got them and he never responded or called back and i go to the GL help chat and the person there tells me that they cant go look at the fax machine to make sure they got the fax and daniel will get back to me at some point but the euc exspires in 3 days....but they cant take the time to go look and make sure that its ok.... THATS BULL SH!T.....IT PISSES ME OFF..and there like well it exspires in thee days so u can fax them to me and i am like i dont have a fax machine cant you go look and they said no....
how do these guys stay in busniess its the worst customer service i have delt with in a long time about as bad az xbox customer service...
Print it(the EUC) off 3 times. Tape all the pages together. Put it in the fax and press "go". Once it starts, tape the first and last page together. It will loop endlessly and run their fax out of paper. I'm sure you will get a call confirming your EUC was recieved.
Print it(the EUC) off 3 times. Tape all the pages together. Put it in the fax and press "go". Once it starts, tape the first and last page together. It will loop endlessly and run their fax out of paper. I'm sure you will get a call confirming your EUC was recieved.
I think I will buy a fax just to make the loop next time. I scanned mine and e-mailed it. But they are horrible at confirming stuff. I bet I can pick up a used fax cheap just so they can feel some of my frustration.
Yes GL customer service sucks but who else sells surplus gov trucks? GSA but they are well used by the time they let them go.
As far as the fax goes, I think it goes into a computer instead of an actual piece of paper so that is why they cant look at it. ( I am just guessing here).
If you have a flat bed scanner, you can scan the document in and save it as a pdf file. You can then go to Free Fax • Free Internet Faxing and fax up to two, three page faxes per day for free over the Internet.
Here is one rule about faxing to GL, NEVER fax your fax at the end of the day or over the weekend. Their fax machine runs out of paper and doesn't store the faxes not printed in memory. Fax your EUC mid-morning so that the machine is attended and the paper in it is filled. Then follow up the next day with a phone call to check if they received it. Ask for the direct number of the person handling your paperwork and call them directly.
Print it(the EUC) off 3 times. Tape all the pages together. Put it in the fax and press "go". Once it starts, tape the first and last page together. It will loop endlessly and run their fax out of paper. I'm sure you will get a call confirming your EUC was recieved.
Wow I am going to do that at work. Stupid 1985 technology
bad customer service
