So I compared the GL Pic of my Deuce that I won to what I saw when I went to look after I won it. Cargo cover was torn off and laying on the ground. GL rep stated bad windstorm came through and tore it off. So while I was waiting for my firs EUC to clear I filed a claim based on what the GL Region Mgr told me for replacement cost of a cargo cover and 3 bows. A few mins ago I get an email from GL stating they are refunding my entire amount and I will no longer be able to pick up the truck. WTF, Over
I never reuqested a total refund and I want my truck.
Man that is bad luck!! I have never had anything bad happen with GL knock on wood. I would be on the phone with them to straighten this mess us. Good luck!
__________________
Reuben "Reub" Davidson
1986 M35A2 w/w, Bobbed, Whistler, Heater, Winch
1970 M818 w/w, Deuce C Bed, Heater, Winch (Sold)
1968 M105 Trailer (Sold)
1984 D&S M200A1 Trailer with M105 bed on it.
1941 White Half Track (SOLD)
1972 AM General M35A2 Whistler, Heater, (SOLD)
Sounds like the just gave you a refund because it was the easiest thing to do. Instead of getting you a new cover or refunding the amount of a cover they just canceled the sale and will resell the truck. GL will always take the easiest way out. Make sure they didn't hit you with a default fee or suspend your account.
Sounds like the just gave you a refund because it was the easiest thing to do. Instead of getting you a new cover or refunding the amount of a cover they just canceled the sale and will resell the truck. GL will always take the easiest way out.
That's exactly what they did - and from their perspective, it makes sense; they are not in the damage negotiation business - they just move surplus. The truck wasn't as stated, you called them on it, and it's much less problem for them to void the sale and sell the truck as-is to someone that will take it as it stands. Time is money, and the time it would take to come to an agreement with you on the amount to deduct from the purchase price might just null out the profit.
If you'd said something like, "just give me the cover and bows of another truck that you've not listed yet" it might have ended there with the replacement parts handed over to you.
Same thing could have happened on eBay, or a private sale. You buy the truck, it gets damaged before pick up, and the seller doesn't want to negotiate, so the sale is voided.
I doubt they did anything to ding you on your account when the sale was made void in this case - but if they did I'd have a talk with them.
Sounds like the just gave you a refund because it was the easiest thing to do. Instead of getting you a new cover or refunding the amount of a cover they just canceled the sale and will resell the truck. GL will always take the easiest way out. Make sure they didn't hit you with a default fee or suspend your account.
DING DING DING, we have a winner. I talked to nice lady at GL a short time ago. In so many words it was explained to me thats what happened. That it will be cheaper for them to refund than nego. a replacement cover. In my claim form I asked that the first course of action be a simple replacement cover with Bows, then second course be a refund for a replacement purchase. Did find out this truck has been defaulted once before( so it must be sitting on a indian burial ground).
I was advised that I could dismiss the claim and get the truck but couldn't file a future claim.
My hint is to always try to handle this kind of thing at the 'local' GL level. If they can make it right without having to file paperwork with HQ, there's a chance it will work out. As soon as forms start-a-flying, then it's much less problem for them to just pull the plug and do the sale over.
So I compared the GL Pic of my Deuce that I won to what I saw when I went to look after I won it. Cargo cover was torn off and laying on the ground. GL rep stated bad windstorm came through and tore it off. So while I was waiting for my firs EUC to clear I filed a claim based on what the GL Region Mgr told me for replacement cost of a cargo cover and 3 bows. A few mins ago I get an email from GL stating they are refunding my entire amount and I will no longer be able to pick up the truck. WTF, Over
I never reuqested a total refund and I want my truck.
Anyone ever had this happen to them ?
Todd
How dare you have the audacity to ask for what you paid for and waist the time of the great GL. You have been punished.
Reminds me of the "Soup Nazi" on Sinfield. "No truck for you!!"
I would watch for the truck and see what pics they use. Since it was defaulted on before, they may have used very old pics when it went up for your bid.
My hint is to always try to handle this kind of thing at the 'local' GL level. If they can make it right without having to file paperwork with HQ, there's a chance it will work out. As soon as forms start-a-flying, then it's much less problem for them to just pull the plug and do the sale over.
Unfortunately this is how stuff goes missing from other trucks. Ive seen it in many post where someone asked for a replacement part and they (the GL guy) walk over to another truck and take it off. It just passes the problem down the line til someone accepts the truck as is or they relist it, now this time with the missing part.
Unfortunately this is how stuff goes missing from other trucks.
Understand - that's why I specifically stated you want parts of a truck that hasn't been listed yet if you're in a situation like this.
Edit - I stated 'not listed yet' in my first post, and neglicted to reiterate it in the post you quoted; I should have - because that's the key point here -
If they either take parts off a truck that's been sold or already listed - or instruct you to do so - that would constitute outright theft, and should be reported to the GL management and local law enforcement.
This cuts both ways - you don't want to end up with a truck that someone has taken parts off, and therefore have to refuse to engage in that activity even to make your purchase 'whole'. If you see stuff like this going on, it's time to move it up the ladder in GL with a complaint. It might end up nulling out your sale, too - but right is right.
Strange happening w GL refund
