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You are within striking distance. Hopefully next few weeks. They have been taking 12-14 weeks the past few months. Its frustrating all the way around

I've placed the call had to leave a message today.

You can laugh at them when they all come over to look at your humvee! It might actually make the wait worth it.

About 30 People got approved yesterday that were new buyers. I am looking into both of you today.

Progress-average wait times Just wanted to show the progress that we have made to shortening the wait times. As you can see we have drastically lowered the wait time over the past several months. Call Volume was on the rise during these periods as well.

Just wanted to give everyone a heads up. The wait times this week may be a little crazy. Cat Auction Services(an IronPlanet company) is having the biggest live/online auction in our history and it is a full 5 day sale so times could be a bit longer than usual.

I know the time frame sucks right now but I have instructed everyone here to be as up front about the wait as we possibly can.

Someone should reach out shortly.

We made a few adjustments on how the calls were being handled. Basically we made the decision to combine the customer service teams. We have had some issues as we get all of the customer care people up to speed on the GovPlanet specific issues that tend to come up (especially the EUC's) so when...

I just now saw this sorry it must have all slipped by me on the timeline. I was out of the office part of last week. I pray nobody is dropping calls intentionally but I will investigate. Will let you know what I find out.

That's not a bad idea I will look into some automated emails. However, I will say its been an uphill battle to just get an actual "hey your EUC was approved this week email." from IT :deadhorse:

The just go hire someone is a great idea working for a company that is no longer a small business it's usually a little more difficult than to just "go hire someone". We don't just hire a warm body to answer the phone. Our customer service analysts handle a lot of different types of questions...

We have another customer service rep starting Monday and are in the process of new hire paperwork with another right now

Yeah right now I wish I had a better answer other than they are all on the phone. We get some rather long winded customers...

We are working on that it is in our engineering/IT departments hands right now. Now raising it to 10k I'll throw the idea around.

We have added a few but volume keeps increasing have 1 starting Nov 2nd and another one on the hook. Is there something I can help with?

We have a new Customer service rep starting Wednesday and are still looking to hire another 2. I am sorry for the delays it is not always easy to find good help. We have not wanted to just put a warm body in here and then have to do this all over again in a few months. I know it has been...

2 hours changes things drastically its at 14 now. Had 1 call in sick. Its a new change as we recently started handling the full titling options for GP here as well.

Getting back on topic the queue is at 5 with an average wait of 10 minutes right this second

Several states offer an off road title and require it so that statement isn't false. With the SF97 you can apply for a title. The guy who wrote is listed on it and I he also writes for Car and Driver magazine. I'm sure his email is at the bottom contact him and let him know how you feel...