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It took nine months for them to get my EUC and it has now been 6 months waiting for the titling documents! Good luck getting anywhere with govplanet

Finally got my EUC approved and the truck released!!! Only took 9 months. In all truth, I got the computer generated email from GP saying the EUC was submitted and the email stating it was approved within minutes of one another. I think someone at GP was sitting on them but I guess it really...

I spoke with three reps at GP today. The third was the first person I’ve spoke to who was willing to come clean-ish. He said that GP had just sent a huge list of names to the DLA who were waiting on EUCs to clear, and that my name was supposedly on the list. He also said they should have a...

It is amazing how everyone you talk to on the phone at govplanet gives you a different answer. I was really hoping to get a POC for the TSC/DLA to follow up on my own but they wouldn't give me that. I email govplanet at their EUC email address and customer service email address three times a...

its like de ja vu gunnlogi! I called yesterday and the first gal on the phone was appalled that I had been waiting since June. She used the exact phrase, “escalation department”. Sadly when I talked to the the lady there, she said they were handled in the order they were received! Obvious lie...

I guess you guys are right, I’ve emailed them three more times since the last post and haven’t gotten a response. It’s been 27 weeks since they were happy to take my money and EUC paperwork. Time to be that guy. What a terrible outfit, govplanet is!

I finally got a response back from gov planet when I emailed them to check on the status of an EUC which I submitted back in June. This is the incoherent reply they gave me...talk about a non response!!! “Hello, Thank you for contacting GovPlanet. We do apologize, automated messages are...

I posted a while back that I had been waiting on my EUC which was submitted on June 18, 2019...update, still waiting! 133 days, now I’m worried with winter weather setting in well below zero that the big ole Cummins will even start if they ever clear me 🙁

Ugh, I purchased an M934A2 on June 18, 2019. I submitted the EUC to govplanet/ritchiebros (whatever name they're using now) on the 19th of June. I emailed with their support team in August and again two weeks ago to find out why the truck hadn't been released yet. The kick in the pants...they...