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Thread: Extremely Negative Experience - Jared at Ft Carson CO

  1. #21
    2 Star General Tornadogt's Avatar
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    I am sorry to hear about this. All it takes is a little person with a speck of power to $&#$ up a easily rectified situation. It sounds like you contacted the main office and they did no better to fix the problem.. Good customer service or any customer service is truly a surprise not expected now days.
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    98G it sure sounds like YOU did your part in making the "PROPER" arrangements, I have not purchased any trucks for awhile but your words are causing me some concern in dealing with some of these folks. THEY wrote the rules if anything you would think they would be the ones to stick by them, YOU MADE OTHER ARRANGEMENTS! That is is in the rules! I hope it works out in your favor 98G, Good Luck!
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    2 Star General lindsey97's Avatar
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    this is speculation and I by all means do not intend to stir the pot: I suspect that because there was only one bid on said item, that GL decided to just not release the item, and make up an excuse to detain and withhold said won property. GL thinks that because it is an internet auction that there will be no legal repurcussions. It is very easy to act this way and conduct business this way when items are prepaid before pickup. If you had someone's money in your hand, and their paid for product, it certainly would be easy for someone with weak moral compass to make rash decisions. I would fight them.

  4. #24
    Former SSG 98G's Avatar
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    Lindsey, there was more than one bid. In fact, this one lot tied up a considerable percentage of what I have available to bid with....

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    Moderator m16ty's Avatar
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    I've heard of similar situations like this happening in the past. They were all resolved after a bunch of complaining to the main office in AZ.

    If you paid with CC, you can always dispute the charges and get all your money back that way. GL would likely never let you bid again though.
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    98G call back to GL and ask for a supervisor and tell them what happened and the number of days to pickup is the days they are open at the location not calendar and if you had an appointment he doesn't have the right to deny the property. He has a boss also and if you push hard enough you can reach the boss.
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    Former SSG 98G's Avatar
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    Please note, GL has been paid in full for all items, including the lot they are refusing to release. I have other lots at other GL sites that are pending pick up as well.

    GL has locked my account, removing my access to my paid in full invoices which will be required for pick up of these other lots at the other sites.
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    Wow, what a bunch of turds. Good luck getting it resolved!

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    4 Star General dmetalmiki's Avatar
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    Our group read this in total disbelief. You should really go to your congressman with all the well thought comments, and a proper form of action complaint. Good luck this was quite disturbing reading.
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    4 Star General porkysplace's Avatar
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    Quote Originally Posted by 98G View Post
    I won a lot out of Ft Carson CO. I contracted with a freight carrier for loadout and delivery. The freight carrier is apparently at the GL yard nearly daily.

    Jared refused to release the lot , claiming lack of appointment. An appointment was made with Jared by the carrier for June 9th, which was beyond the 10 business day deadline, but was the earliest date that Ft Carson GL had available.

    On June 9 Jared refused to release the lot, stating it was abandoned.

    I called Jared personally when I found out on June 12th. I was told "xxx freight carrier needs to learn to make an appointment. The lot has been declared abandoned, we're keeping your purchase price, we're going to resell the lot, and there's nothing you can do about it."

    Apparently there's an ongoing conflict between this carrier and Jared and he's addressing it by taking it out on the customer.

    I escalated to GL customer service and filed a claim. Their idea of a resolution is to refund my purchase price, but suspend my bidding privileges until I pay a 25% default fee.

    My position is they made an appointment for June 9th and they needed to honor that.

    I am extremely dissatisfied.

    Apparently there are issues with the shipper and GL that haven't been disclosed in this thread 98G doesn't even know the whole story with the issue . So the problem could very well be with the shipper . The first step that needs to be done is contact upper management at GL and find out exactly what the problem is . We are only getting one part of the story here .

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