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Thread: GP survey

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    4 Star General Gunzy's Avatar
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    Default GP survey

    I received an e-mail to take a survey for GP. If any of you do I seriously recommend you take it, especially if you have had problems. If they take their surveys seriously and we all take them and point out the short falls and problems maybe, just maybe they will strive to actually do something about it. My main issue with them, as I see many of you have the same issue is getting SF97s/titles/Bill of Sales in a reasonable time. Also the $5k CC limit and not an easy online CC payment method is a pain in the backside. I didn't see these issues with GL when they were selling the rolling stock. And lastly, the fact that they collect sales tax on an out of state purchases. So I say take the survey and let them know.
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    I did one for them about a year ago and 2 weeks ago got this via UPS with a card thanking me for taking the time to do it.
    000_0332.jpg
    If I take it and I $1.10 to Macky D's I can get an iced tea!
    Last edited by MWMULES; 07-12-2016 at 11:55.
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    Quote Originally Posted by MWMULES View Post
    I did one for them about a year ago and 2 weeks ago got this via UPS with a card thanking me for taking the time to do it.
    000_0332.jpg
    That department must operate similarly to our GP titling right now!
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    The DLA sent me a customer satisfaction survey after my attempts last week to just verify that I am somewhere in the list to process. All I was told is to "wait", nothing more or less except that we could care less and will not verify anything.

    I wanted to fill out the survey badly but I caught my breath and will only do so after I get my property home. Then there will be a frank assessment of customer satisfaction and systems management.
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    Quote Originally Posted by MWMULES View Post
    I did one for them about a year ago and 2 weeks ago got this via UPS with a card thanking me for taking the time to do it.
    000_0332.jpg
    If I take it and I $1.10 to Macky D's I can get an iced tea!
    Is that fitted or adjustable?
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    Quote Originally Posted by juanprado View Post
    The DLA sent me a customer satisfaction survey after my attempts last week to just verify that I am somewhere in the list to process. All I was told is to "wait", nothing more or less except that we could care less and will not verify anything.

    I wanted to fill out the survey badly but I caught my breath and will only do so after I get my property home. Then there will be a frank assessment of customer satisfaction and systems management.
    What does your status show on the site? The reason I ask is when it moves to Submitted to TSC, pending approval your on the list. The only time I would call or be concerned is if the status is not that and you sent it in more than a week prior?
    Last edited by Jwade; 07-12-2016 at 12:25.
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    Quote Originally Posted by Gunzy View Post
    I received an e-mail to take a survey for GP. If any of you do I seriously recommend you take it, especially if you have had problems. If they take their surveys seriously and we all take them and point out the short falls and problems maybe, just maybe they will strive to actually do something about it. My main issue with them, as I see many of you have the same issue is getting SF97s/titles/Bill of Sales in a reasonable time. Also the $5k CC limit and not an easy online CC payment method is a pain in the backside. I didn't see these issues with GL when they were selling the rolling stock. And lastly, the fact that they collect sales tax on an out of state purchases. So I say take the survey and let them know.
    GL always charged sales tax, in state or out, at least in California, any company that maintains a brick and mortar business has to collect tax on items sold. Maybe it's a state thing.
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    Quote Originally Posted by 99nouns View Post
    Is that fitted or adjustable?
    Adjustable 000_0333.jpg
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    For the record if you guys want a GP hat I can get you GP hats!
    Branch Manager - Texas First Rentals Burleson, TX

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    Quote Originally Posted by Retiredwarhorses View Post
    GL always charged sales tax, in state or out, at least in California, any company that maintains a brick and mortar business has to collect tax on items sold. Maybe it's a state thing.
    I also paid sales tax on every item I purchased from GL in many different states.
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