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Thread: Just complaining about GP

  1. #1
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    Default Just complaining about GP

    So I bid on, won, and paid for my MTVR. I even paid for the SF 97 and all the CA taxes. And I did submit my EUC. After a few days I checked my status and it said waiting for EUC. So I called GP and said hey, I emailed that in.They said "Oh we are really busy and we probably got it so don't worry."

    Then after a few days I realized I did not send in a copy of my DL so I sent the whole thing again this time with my DL and I even sent in a copy of my Global Security pass hoping that would help.

    After a day or so I checked again and it still said waiting for EUC. So I was getting worried but they said that they were busy so I just waited.

    THEN I GET AN EMAIL FROM GP. It says, "you have not submitted your EUC so we are going to void your sale and you will lose your truck."

    Now wait a second, what is going on?

    So I copied the email, sent everything in again and politely asked what was going on. Why did I get this email when this is the third time I have sent everything? I did get an email back from them (finally) and it said "thanks for the email but you forgot to check box A."

    So I looked at the web form again and I saw check box A. The web form does not require you to check box A but I guess I have to. So I checked box A and sent everything AGAIN.

    Now it has been a week and I have not heard anything else so I hope that is a good sign.

    Man, what a crazy process!

    Jon
    Soon to own a 7 Ton MTVR. I hope. I pray.

  2. #2
    I'm the dude, man! Steel Soldiers Vendor simp5782's Avatar
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    Some folks are sitting on their EUC status for over 3 months when they were down to just 2 weeks on turn around time. One reason I quit buying from them.
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    Have to wonder what is the reason now.

    With all the auctions that they have there is probably no segregated process for completion, no matter if it is military, construction, state, private, no matter to the office staff, one office.

    Take a number and wait. Remember the first word --- planet. Maybe when sale is Completed and you have picked up sale to remind them of customer service. Getting harder to find qualified help that can read.
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    4 Star General fuzzytoaster's Avatar
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    Quote Originally Posted by JonM934 View Post
    So I bid on, won, and paid for my MTVR. I even paid for the SF 97 and all the CA taxes. And I did submit my EUC. After a few days I checked my status and it said waiting for EUC. So I called GP and said hey, I emailed that in.They said "Oh we are really busy and we probably got it so don't worry."

    Then after a few days I realized I did not send in a copy of my DL so I sent the whole thing again this time with my DL and I even sent in a copy of my Global Security pass hoping that would help.

    After a day or so I checked again and it still said waiting for EUC. So I was getting worried but they said that they were busy so I just waited.

    THEN I GET AN EMAIL FROM GP. It says, "you have not submitted your EUC so we are going to void your sale and you will lose your truck."

    Now wait a second, what is going on?

    So I copied the email, sent everything in again and politely asked what was going on. Why did I get this email when this is the third time I have sent everything? I did get an email back from them (finally) and it said "thanks for the email but you forgot to check box A."

    So I looked at the web form again and I saw check box A. The web form does not require you to check box A but I guess I have to. So I checked box A and sent everything AGAIN.

    Now it has been a week and I have not heard anything else so I hope that is a good sign.

    Man, what a crazy process!

    Jon
    Automated email vs internal process. They are way behind on EUC processing..
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    It is hard to be patient when you can not wait for item to arrive. The staff has more little details to work on and when a set of paperwork has a glitch the paper has to be handled again.

    And I will add that the process may be faster now since there are computers to assist. I keep thinking paper when computers are helping with the process. Just imagine paper world, maybe 16 per day per employee. Now maybe 50 to 70 or more. I would just be patient, helpful.
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  7. #6
    General Elijah95's Avatar
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    All I did today was check to see if my EUC cleared. And it didn't
    I called today, they stated “we HAD 2 people processing EUCs but are down to 1 currently, and she is 2-3 weeks out on them; She also multitasks handling other paperwork throughout the day.”

    Sucks that they have 1 person holding up our money for a few weeks before even submitting to the feds
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    What does everyone's EUC status say? Mine says "Submitted to TSC, pending approval". Its said this since 7/16/19
    Submitted to TSC, pending approval
    Submitted to TSC, pending approval
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  9. #8
    General Elijah95's Avatar
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    Quote Originally Posted by MAdams View Post
    What does everyone's EUC status say? Mine says "Submitted to TSC, pending approval". Its said this since 7/16/19
    Submitted to TSC, pending approval
    Submitted to TSC, pending approval
    Mine currently says “fill EUC” because I submitted mine last Wednesday


    Sent from my iPhone using Tapatalk
    1974 AMG M35a2 Wo/Winch, Spin ons, White LDT & Whistler, G177's, H1 seat, LEDs, previously a Georgia DOT truck

    1990 M923a2, super singles, soft top, fuel turned up
    Wanted: 900 series hard top, RT-524, (1) front ctis wheel valve

  10. #9
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    Mine was submitted 7/30/19 and the status is "EUC form printed Fill EUC" but I know they got it and looked at it because they sent me an email.
    7/30/19 EUC form printed Fill EUC
    Soon to own a 7 Ton MTVR. I hope. I pray.

  11. #10
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    I submitted mine on 2/28 and it finally cleared on 5/22. I'm still waiting on my SF97.
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