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Good question and yes, I've been in contact as best I can/they could, from the time of purchase. I had expected to be able to dismount the tires when replacements arrived, but since the whole deal went downhill, I don't guess it makes I difference if I dismount them or not. The damage is also more pronounced while mounted, but the pics I sent them after I received them were nearly as bad. I think the video of the tires is better than "blasting" them in an open forum. The tires tell their own story without bias.My question is: After watching the video, if they were so bad, why did you install them and have you tried to contact them before blasting them in an open forum?
I will state the facts as I know it.
1. I sent you a quote for tires on Mon, 18 Jul 2011 with shipping.
2. The same day, we exchange 4 more emails discussing the tires.
3. 7/19/11 You send me a reply with a pic of your unimog truck. I reply back with a response about the MVT tires. You respond back asking more questions as well.
4. 7/20/11 I respond informing you I will have to measure the bead thickness from your email tomorrow.
5. 7/21/11 I respond back informing you of the bead thickness.
6. 7/25/11 I send an email to check if you got my last email.
7. 7/30/11 You respond that you've been out of town. Asking for more info on rims.
8. Same day I respond about my personal trucks rim specifications.
9. 7/31/11 You respond back with some pics of the wheels you have that have welded beads at the tire bead mounting area.
10. 8/1/11 I respond back and mentioned that I had a delay. (Which one day isn't that bad) I also CC'ed John on the email and said he could handle it from there.
11. 8/2/11 You respond back thanking me for my response.
12. 9/27/11 You emailed me asking about tires available to purchase.
13. Same day I respond informing you we have them. And to call John.
14. 10/28/11 I get an email stating you had purchased the tires. You had recieved them but was concerned with the condition. I immediately forwarded it to John.
15. 10/28/11 John emailed you directly asking for pics of the tires.
16. After this point my correspondence with you ends.
17. You correspond with John for a while. Then cease communication.
18. You come back a couple of months later posting videos on youtube. John reaches back out to you to try to get it worked out.
19. You inform us that you want a refund. However you want to keep the tires due to the freight costs. You state that you will run them until the wear out. Then buy another set.
20. You begin posting on several forums the videos and your complaints.
There's a few things I have concerns with about this.
Asking for a refund, yet keeping the merchandise and using it is a bit contradictive.
The terms of conditions are on our website. In our terms, it's stated that the surplus tires have the tendency to have weather checking and cosmetic blemishes. There's also a 30 day windows for returns. Also there's mention of "If you see and issue, do not mount the tire". Which you informed us of an issue first, but then mounted them anyway. It also points out that shipping fees are non-refundable.
Unfortunately there's a lot of issues with how this matter has transpired that make it difficult for us to resolve.
However, if you will send the tires back, we will replace them as we stated from the beginning.
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