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I’m in central Texas and had the same issues with the first office I went to in Cedar Park. I then took the same paperwork to an office in a small town and they processed it with no questions. Just try another office.
GP will refund your taxes if you show them the receipt for taxes paid in your state. I was upset about the same thing and after a couple emails back and forth GP sent me a check for the Georgia taxes they charged me.
Email salestax@ironplanet.com
I had trouble at cedar park office because they didn’t like the stamp from usmc on the sf-97 and wanted a wet signature. They also Tried to tell me govplanet didn’t have a license to sell vehicles in florida which is where the transfer was from. I took my paper work and went to a different...
I had the same issue at the first tax office I went to (Cedar Park). I called GP when I left and they said all they could do was send me a title instead of SF-97 if I paid an additional fee ($100 I think). I took the same paper work I had to the Taylor office and was in and out in 15 minutes...