You call the GP number....go through their menu and hit the number for pick up info. just tell them you need to schedule a pickup for your item number, and they pull it up and let you know the details. Once there, talk to the people there and see if you need to schedule one or if they are okay with drop ins. Doyle and Yermo don't care about appointments, but LV does. Junction City Kansas did as well. Hopefully someone here will chime in that has been to that location and can give more details to which route they prefer there.