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I'm here to answer general questions about utilizing the GL website. I've gone out of my way more than once to hunt down information and/or post info that I thought would be useful to SS members. And I've been happy to do so. But if you need a resolution to an issue, please contact customer...

I'm wondering, Engine5, if you used the autobid feature. That would up your bid automatically. But you're doing the right thing by contacting customer service. And I'll state this yet again: GL has been audited several times, so to suggest there are scams or shill bidding or aliens running up...

That is simply not true, airtech. I realize conspiracy theories abound. And if a customer is upset, it's natural to jump to conclusions. But to say GL had some kind of plan to 'screw you from the beginning' is ridiculous. Utilizing the LiveChat is a great idea. And if you'd like, you can...

Good idea, medlog. I talked to a tech guy and asked for the subject line to be updated.

Customers now have the ability to complete the title request form online. Login to your account and click on the Forms tab. There's a link in a blue box near the top that says eForms. Here's the URL for your convenience: http://www.govliquidation.com/help/sf97.html You'll be required to...

An email was sent to our customer notifying them of the change. The payments will be processed like the A sales. So your card will be charged, for example, and then when the EUC clears, the invoice will be posted to your account instead of being emailed. I don't think it was implemented with...

You're right on the money, ranchhopper. Not everyone is as upstanding as you SS guys and military vehicle hobbyists are just a part of our buyer base. I believe an email went out notifying our customers of the change.

I want to add something here, which may not seem important. When you say 'customer service', I believe you're referring to customer service as a whole, i.e. anytime a customer contacts us for a service. There is a separate customer service department at GL. So if you have a bad experience, you...

I wasn't sure if this had been brought up yet, but in the future, invoices for BQ sales [items that require completion of an EUC] will be posted to customer accounts. They were previously emailed to customers.

These are all good ideas. Many of them have been discussed in other threads, so I'll try to summarize. Please also keep in mind that if you feel strongly about something, a written letter or an email to info at govliquidation dot com or fax is the way to make your voice heard. And please...

Wow, you really are enraged, racer. Since you haven't told me who you've been talking with over Live Chat, I don't know who to speak with directly for clarification. When I did make inquiries, I found a representative had chatted with one of our customers and mentioned Aaron was that customer's...

Yeah, I think it's odd too. If you PM me with their names, I can ask about it.

Armyman said: "Funny thing is I got an email from a member who just bought an M1031 without an EUC can you tell me why that is so Robyn?" I have no clue. Unfortunately, it's the gov't who determines which items require an EUC and which do not. And you said they bought it from GL? ragedracer: I...

I doubt that they only have one guy working on it. Typically, if you send your EUC to the EUC email or fax line, you won't receive a confirmation. Customer Service can supply you with a confirmation if you send it to them. [I am fully aware of how odd that is].

I'm glad you were able to get a truck, Floyd!

RE: Re: RE: How to get them from entering the wrong CC exp. The system is automated. When a buyer places a bid and enters the credit card number with expiration date, that's what the system will process. As Mike stated above, the buyer can update the info the next time they place a bid.

RE: GL claims seem to be a waste of time?? I hope no one has had problems like that. You can PM me the info and I'll make an inquiry. But you may also want to contact Customer Service by sending an email to info at govliquidation dot com and put Attn: Management. HTH

Ask and ye shall receive...

As requested, here's an example of the export letter. Please submit the letter with a completed EUC form if you're a first time buyer, or if you're a returning buyer purchasing Demil BQ material and you have not previously submitted this letter. Once the letter has been received, a copy will...

Corrected - thanks Hammer!