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I think I would make an appt to pick it up the first day both of you can be there. I wouldn't involve higher ups unless the local guy refuses. You will usually get an email at the end of the 14 days with a threat of the default fee if you don't get it in 7 more days. Besides, if they only do...

RE: Re: How to count to 14... Smyrna, Tn is every other Friday from 10 to 1. They don't seem to be as strict on the 14 day thing though. I think it is calender days from when you are invoiced. It should say on their site.