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As I posted earlier, mine does the same thing, for the life of me, I cant see the hangup point, but when it does it (intermitantly) I open the door and grab the top of the window back at the handle and giggel it while turning the crank and it works, it goes all the way down.
I (had) that problem on the drivers side, it would go down until about 5-6-7 inches was still un-lowered, the usual banging on top and all....I found that wiggeling in and out slightly let it roll to the bottom. I had that early on in ownership, took the plate off, looked inside, saw nothing...