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Thats possible. Thats why I said test S1-7. You should have 24 VDC on S1-1, and when you turn the S1 to the start position, you should have the same 24 VDC at S1-7.

Thats a little low. Should be 24 VDC. Pumps will run with low voltage, but the K1 may not engage. The low oil PRESSURE light will always come on, as there is no, or low oil pressure when the engine is not running. Is he holding the S1 in the start position long enough? As long as the S10 is...

If you are there, or the renter has and can use a multimeter, try this. Check from ground to S1-7 when S1 is in the start position.

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We cab see at the bottom of the first post, that you did an edit, so no need to write a separate post. What did the gen set have for idiot lights on, when it stopped? Did you hear it bog down? Or think it bogged down? If it was an overload, the light should have been lit on the A2 fault...