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Do you know which customer service rep you spoke with? Certain POC's prefer them to handle the calls for them so they were probably just doing as instructed by the POC. But I am still curious.

You should be fine. Just make sure you talk to customer service when you schedule pickup. This hasn't been the norm we are keeping a close eye on what is there now, we should keep them in line.

Yeah we haven't had much luck with them, I don't believe we will be sending anything else there for storage

Bikeman is correct it would have been AAA towing but there is no reason they shouldn't have let you get your truck with the proper release paperwork. I got the item number in the PM and will get CS manager to reach out to you.

Those emails are automated they don't take into effect the euc. Ironclad assurance will be honored from the date the EUC was cleared. I have not seen us charge storage either as long as you don't let it sit a stupid amount of time. We didn't change the rules on the 916 the DLA did.