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I'll check on it.

Just to put a few things into perspective a team of 2 people have processed over 7000 titling documents so far this year. Every single one of those typically requires us to sign at least twice so thats 14000 signatures and a lot of just mind numbing paperwork. Mistakes are going to be made, our...

I'll check on it for you what was item number?

I'll take a look see what I can do.

I am working on the refund. I should have a shipment back from the DLA Wed or Thursday yours is in it. Calling Customer Service at this point will do you no good

They come to my team, calling is wasting your time. I am aware and trying to get them taken care of. Its not as simple as just printing it and sending it to you. There are a lot of moving parts, that includes the DLA signing them and a lot of fedexing around the country.

I understand if he needs assurance that it is coming let me know. I will personally call him and let him know the problem has not been your fault. It was an internal issue on our behalf. I have no problem doing that.

I had this process down to a science with a typical turn around at 15-20 days. I had to turn my attention to a few other issues and it appears its fallen off a bit. It usually boils down to staffing being pulled in so many directions that they can't keep up. I'm pushing for another employee but...

I'm working on figuring out why these wait times are jumping back up. I'm digging... I'll get it figured out.

PM me the item number. We have been having some delays in the typical turn around time from DLA but it still shouldnt be six weeks unless something wasnt done right...