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Glad to see it worked out...Should have never been an issue to begin with. I have been beating up the Tech Support people to figure out what the "bug" was, but they haven't gotten back to me on it. If ANYONE runs into a similar situation and the Customer Care crew try to tell you that it can't...

Looking at the notes and talking to the TruckPlanet people, it looks like a he said/she said situation. I do not have any first hand information, but from what I am being told is that the seller states he has attempted to contact the buyer at least twice and that seller states they have not...

I understand your frustration, unfortunately there is nothing I can do about this issue. And no I am not punting the ball or kicking the can, I literally can do nothing with this item. This truck was sold on TruckPlanet, Not GovPlanet. While we are the same corporation, we are not the same...

What exactly was the issue? You are more than welcome to PM if you want to keep it private.

Will- I need you to contact me via email I am in and out this week, so not sure when I will be at my desk...The issue with the load bank was a little more significant than that. I actually saw your name attached to it during one of our weekly briefs last week. I instructed the CC Manager to...

I will do my best to answer these, some are based on my personal experience, i.e. I have witnessed and addressed the issue personally on at least one occasion, and some will be based on my opinion, i.e. although I haven't witnessed it personally I think I may know the thought process... 1 & 2...

98G your item is showing good now...My offer that I PM'd you still stands as well. If anyone else experiences this same issue, please let me know. I am hoping this was just a fluke, but if I don't keep a record or know about it, I won't be able to elevate this to top tier status to ensure it...

What are the chances that the mods will set up a page strictly for me to answer and address issues publicly? PM is good for addressing personal information, but I believe it would benefit everyone to see/hear some of the answers that are given. This could help both sides to identify...

Was it a GL site or GP Site? We do have a sharepoint page that the individual Site POCs are SUPPOSED to update, however, we all know that things happen and fires start that need immediate attention. We are currently testing a new process that will allow our customers to schedule pickups...

As I said before, give me something I can work with. I have no clue who you are, what item number you are referring to, who you talked to, what the email said...Not sure what you expect given the little to no information you present. PM me with the info if you don't want it made public.

None...This is obviously a systems issue. Now that I have an item number, I will elevate it and speak with the TS lead to ensure this, hopefully, is a one off and not a systems wide glitch. If anyone else is running into this issue, Please let me know ASAP!

Wasn't questioning your integrity at all...this item has more issues than just being a DEMIL A item saying it needs an EUC. It doesn't even show up on the auction results page which very few of us (IP Folk) have access to. This is the first instance that I have heard of this issue, and you are...

So I have debated heavily whether or not to respond to any of the negative comments that seem to be the norm for the members on this site. However, since everyone feels JWade was the driving force for making things right, I guess I am now compelled to defend my Team and Company. As several...