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If you really want to get their attention, send a well-written letter via registered mail to Iron Planet carefully detailing your experience and your grievances.
I had an issue with a lot of 182 .50 cal ammo cans - only 65 had lids, which I took exception to. I carefully laid it out while...
Sounds like the Sand Pit in Fayetteville; they're pretty great. Not rocket surgeons, but they know what they're doing, and if you're cool to them (i.e., treat them like people), they'll reciprocate in kind. I've had great experiences there.
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