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If you are at the batts and you have 12v between the two and at the lead going to the 12v side of the polarity box thats 2 feet away follow it to the box and see whats going on.
The polarity box has 4 connections. 12 and 24 volt in and 12 and 24 volt out. Measure the v-in and then v-out. Should only be around 1/3 of a volt drop across each
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