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Glad you got it fixed! It's nice when it's a simple part swap or a "simple" fix.

That's not normal, everything on that switch should be a little stiff and require deliberate movement by you. I'd suspect that switch and replace it. Worst case scenario, it's not the issue and you have a spare and if you keep that truck for a long time, chances are you'll be needing it. Did...

Definitely appears they did some of their own custom wiring, so I think you did the right thing by emailing them on it. The directional control on the steering column should be nice and tight, not loose at all.

Sounds like a wire or two got crossed.

Each wire should have a little metal tag on it with a number that should be easy to find, those are on every wire at connection and end points to easily be identified. The tech manuals will be your best friend and those are here on the sight in the tech manual section, free to download...