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Wow, you really are enraged, racer. Since you haven't told me who you've been talking with over Live Chat, I don't know who to speak with directly for clarification. When I did make inquiries, I found a representative had chatted with one of our customers and mentioned Aaron was that customer's...

Yeah, I think it's odd too. If you PM me with their names, I can ask about it.

Armyman said: "Funny thing is I got an email from a member who just bought an M1031 without an EUC can you tell me why that is so Robyn?" I have no clue. Unfortunately, it's the gov't who determines which items require an EUC and which do not. And you said they bought it from GL? ragedracer: I...

I doubt that they only have one guy working on it. Typically, if you send your EUC to the EUC email or fax line, you won't receive a confirmation. Customer Service can supply you with a confirmation if you send it to them. [I am fully aware of how odd that is].