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Look at their profile and ask questions if they bid on your shipment. Ask for license # and insurance info. Once you accept a bid and get contact info, check out the address and phone number and if its a business check that out also. I had one guy who had over 100 positive rating and he...

I have had both good and bad luck with using that site. All I can say is - do your homework on the shipper you chose to go with. Verify their credentials before anything else and DO NOT go by the feedback rating on there!!