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It should be....I sprayed the sealed surface with Permatex leak sealant (expensive stuff I used on a bad engine timing cover) and I'm going to build a rain/snow shield over it too. Maybe even a moisture sensor ..j/k Now i can recommend their product to others because of this.

Up date. They sent me another new motor and drum plate attached. So their 5 year warranty is honored, which is good.

They said they are going to send me another motor next week. And yes, the assistant sealer missed about 3/8 inch area. the water entered the motor bolt holes and stayed there because the rest was sealed real good.

the brushes are also froze in their retainers. Im wondering what part of "it leaked", they are struggling with.

Well, I sent them more pics they requested to show that their factory installed seal failed, and have Not heard back from them after a week, so I resent the pics a few days ago

they have replied back through e mail today, and I filled out a form. Im assuming they send the repair parts and I put it in. Thats better than the usual "you did it, not covered" BS from many companies.

It has seen its fair share of snow though. Its obvious the motor wasn't sealed properly, as you can see from the pictures of water draining out of it.

No. also I have a circuit breaker on it. on this pull, it only had the weight of the chain as it went out when I was taking up slack. The culprit was WATER entering the motor, which according to their propaganda is capable of running under water. Mine has never been under water. I bought it 5/19.

So there are no Authorized repair facilities in the USA. They have a email, which I sent pics. I hope I can at least get them to send another motor. If I ever buy another winch, I'll have to consider something like this happening again. Funny thing is their advertisement includes a video of the...

My 24vdc Sherpa winch has very little use on it....very very little. I pull firewood with cables on the back pintle hitch. Today, for the 3rd time I needed to winch around a stump and the winch quit working before I even got the cable slack out. I drove back with about 12 feet of cable wrapped...