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It seems crazy to me that Amazon ships batteries at all. It used to be a hazardous cargo and subject to proper packing so that it could contain any spilled acid in my days running a NAPA warehouse. Very rarely did a battery go out UPS except for dry cell without acid. Was the box marked with...

If it is a NAPA company owned store you can get traction with Corp Mgmt, If it is an independently owned jobber store, Then you need to seek out the owner who could have been the manager.... NAPA mgmt has very little influence on an independent owner as the relationship is the other way around...