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That plate will also list the running amps and may also list the starting amps if it is a newer unit.

Have you checked the voltages in the house at the panel with a meter? I don't care what the genset says, you need to check the voltages in the house!!! There are things that need to be checked and followed up on when installing and checking out a genset for the first time. When you tied in the...

Central air is a pretty heavy load for a 5K genset. How many ton is your compressor? I am sure it is overloading on startup and may not be catching up. I never go by those percentage meters, I have never seen an accurate one yet. I will bet that A/C compressor draws at least half of the capacity...