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I was guessing it was the GVW you were talking about, but I didn't know whether it just came "overweight", or whether you told them to put 25,000 GVW on the title. I find that being nice to people helps in the long run. I always try to thank those that help smooth out life's ripples. It might...

Let's see, January 15th to February 5th, 3 weeks.... I would have hoped for a little faster turn-around, given it was their mistake, but I guess they still had to push it through all of the different parties. I'm not sure what you mean by "They don't always read!" -Chuck

Then I guess that pinpoints the error at GL's side. To my eye, it looks like they reused a partly filled out form on their computer, and forgot to erase the old data fields that didn't apply (eg. Cargo Trailer). Absolutely not! I have, however worked for the government both as an employee...

GL provided the program that you used to fill in the data. That is tantamount to asking. And yes, you can within reason, put anything you want on the form. I didn't think that was pertinent to this discussion. I am certain the OP didn't fill out the form saying his truck was a trailer. The...

I disagree. The only people that much of anything to say about GL are those that have had a problem. Those that have smooth sailing tend to just go on about their lives. I'm one of those that have had no problems. Due diligence is a good thing in an entity that builds structures whose...

GL gathers the information for the SF97 from you. The ask you for the make, model number, serial number, GVW, and your exact full name and address. They send that information to the US Government in Michigan and the Government issues an SF97 with your vehicles information in GL's name. GL...

That presumes that all things remain equal. It is cheaper to hire one person that makes a harmless mistake from time-to-time, than it is to hire two so you have someone to double check for harmless mistakes. She made one mistake. How do you know that isn't an isolated incident? Given the...

So, you never make mistakes? (I can point out a few in your last post alone ;-) ) In her job, a mistake means a little wasted time, paper, and postage. Not really a big deal. There is no grave need for someone to check and double check her work. The instructions that came with your SF97...

She was doing a boring, repetitive and thankless job, and she made a mistake, and offered to correct it. That's really pretty good. Ever meet someone that makes a mistake, and then argues with you that it is right? The DMV comes to mind. -Chuck