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Thread: Extremely Negative Experience - Jared at Ft Carson CO

  1. #31
    Former SSG 98G's Avatar
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    I infer problems between GL and the shipper based on the comments Jared made to me. He wanted to know which carrier I was using before giving me the status of the lot, and his comments of "they need to learn how to make an appointment".

    I may very well be missing information. We'll find out tomorrow when I call again. They've got my money, they've refused to release the CO lot, and they've locked my account preventing me from getting any of my other lots elsewhere. Will they declare those abandoned when they go past the 10 days because I can't get access to the paid invoices?

    I'll update this with however it turns out.

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    Moderator m16ty's Avatar
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    I'd be on the phone with GL AZ first thing Monday morning. I think you have a good chance of getting this sorted out but with your other lots in jeopardy, it could turn into a great big mess if you don't get this settled quickly.

    Judging by past incidents that I know of, there is a fairly good chance you will loose the lot but you should get your 25% default fee refunded and your account reinstated.
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    Quote Originally Posted by 98G View Post
    I infer problems between GL and the shipper based on the comments Jared made to me. He wanted to know which carrier I was using before giving me the status of the lot, and his comments of "they need to learn how to make an appointment".

    I may very well be missing information. We'll find out tomorrow when I call again. They've got my money, they've refused to release the CO lot, and they've locked my account preventing me from getting any of my other lots elsewhere. Will they declare those abandoned when they go past the 10 days because I can't get access to the paid invoices?

    I'll update this with however it turns out.


    I had a similar experience with Ft. Carson. I had contacted a local outfit to pick the item up & ship it, but the GL rep would not release the lot & said it was abandoned. When I called him, the GL rep acted like a total jerk with a severe attitude. It has been more than a year, so I don't recall his name off the top of my head, but I'll see if I made any notes. It sure sounds like the same guy.
    It was one small item & not much money, so I didn't pursue it at the time, but I guess I should file a complaint with GL too.

  6. #34
    4 Star General Gunzy's Avatar
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    I'm not a lawer but this sounds illegal as all get out to me. Withholding property you have paid for then just claiming abandonment is outragious. I agree with above comments about contacting your congressman. I don't think GL would like to see an oversight come down on them considering they lost the rolling stock contract which cost them millions of dollars, do you think they could afford the loss of the rest of their Government contracts?
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    Quote Originally Posted by Gunzy View Post
    I'm not a lawer but this sounds illegal as all get out to me. Withholding property you have paid for then just claiming abandonment is outragious. I agree with above comments about contacting your congressman. I don't think GL would like to see an oversight come down on them considering they lost the rolling stock contract which cost them millions of dollars, do you think they could afford the loss of the rest of their Government contracts?
    I second that!
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    Hear Hear, include my vote on this measure. GP would love to take the rest of the business away from GL if the contract was cancelled due to extremely poor customer service!
    Quote Originally Posted by Gunzy View Post
    I'm not a lawer but this sounds illegal as all get out to me. Withholding property you have paid for then just claiming abandonment is outragious. I agree with above comments about contacting your congressman. I don't think GL would like to see an oversight come down on them considering they lost the rolling stock contract which cost them millions of dollars, do you think they could afford the loss of the rest of their Government contracts?
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    I wish you the best of luck, I hope you get somewhere! Very curious to see what the result is. The original problem is infuriating, however locking your account without access to paid invoices seems like it is crossing a whole other line.

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    Keep in mind guys, its not just poor customer service, its the fact that:
    1- they have his money for the auction he won.
    2- they denied him his property at the scheduled load out date/time! THAT IS HUGE!!!!
    3- they suspended his account so it interferes with other load outs.
    4- they are charging him for his default(he was turned away!)

    I have had nothing but good dealings with my GL locations, but this is unacceptable! I would tell any and everyone that might listen. A letter of intent would have been my first order after not getting anywhere with governmentliquidation HQ!
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    Had a very similar event occur with a lot located at a PA GL site, after many calls and follow up, GL refunded original purchase price (credited to the credit card on file) then I paid the 25% default fee via certified funds to reactivate my account. I was back in action, lesson learned; lots of communication up front. Now the best part, a month later, GL sends me a certified check for the purchase price plus fees/tax. Got to love those GL folks......
    I'm not saying let's eliminate all the stupid people. I'm just saying let's remove all the warning labels and let the problem work itself out.



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    I called GL's customer service this morning at 0800 and was told to pound sand, by a very polite and nice sounding young woman. (This is a paraphrase). I asked for a superior and was told to call back at 0900.

    I called at 0900. I was told the original problem will have to be addressed via email since it already has a case number. I requested copies of my invoices for my lots that have yet to be picked up, as well as SF97 request forms for all vehicles to which I do not yet have titles. This was refused. When asked, they admitted that the as - yet not picked up lots will be declared abandoned at the 10 day mark, even though the reason I can't pick them up is that GL refuses to provide the invoices. I requested this in writing. They refused.

    I called back. I explained the entire situation over from scratch to yet another person. This one sent me copies of my paid in full invoices and the manual SF97 request forms. He also noted that a refund is in the process of being issued for the "abandoned" lot, but that I'll have to pay a 25% default fee to reactivate my account. I pointed out the couple hundred paid in full invoices he had on the screen in front of him, and commented that if I won that many, think about how many times I came in 2nd and only served to push the price up.... and they've locked me out, so I certainly won't be bidding on anything, even if I should choose to do so in the future.

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