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Thread: GL "Management" - the guy behind the curtain...

  1. #11
    Colonel Wile E. Coyote's Avatar
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    Haha. 'Management'. Nice 'Oz' pics, but I also just finished watching the two-season rerun of HBO's "Carnivale" series which had 'Management' an unseen entity dictating orders through others, but never seen himself. Everyone down the chain just parrotted...

    "Management said so..." or..."That's the way Management wants it" or "That comes straight from Management."

    'Management' came across like some ethereal, untouchable entity who was to be obeyed but who couldn't be held accountable for anything whatsoever...much like GL in that regard, I suppose.

  2. #12
    GA Mafia Imperial 1SG papabear's Avatar
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    Ummm....then there is this.....I own a small towing company....and everyone ALWAYS wants to talk to the owner ..because of this and that... etc....but...
    I pay folks to do a job...and they do it well...and they know the requirements and pretty much know what I will allow....or not allow and they play the field very well.

    SO....it kinda takes alot to get to the TOP....and I don't blame them a bit.

    I know we all think our problems are the most earth shaking....but in the real world of management...they probably are not.

    This is gonna piss most of you off...but when you are dealing with hundreds of folks in my case....and thousands of folks in GL's case....it's hard to look at one person and say....OK it's your turn....vent!!
    Ignorance can be educated and crazy can be medicated but there is no cure for stupid.

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  4. #13
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    Quote Originally Posted by papabear View Post
    Ummm....then there is this.....I own a small towing company....and everyone ALWAYS wants to talk to the owner ..because of this and that... etc....but...
    I pay folks to do a job...and they do it well...and they know the requirements and pretty much know what I will allow....or not allow and they play the field very well.

    SO....it kinda takes alot to get to the TOP....and I don't blame them a bit.

    I know we all think our problems are the most earth shaking....but in the real world of management...they probably are not.

    This is gonna piss most of you off...but when you are dealing with hundreds of folks in my case....and thousands of folks in GL's case....it's hard to look at one person and say....OK it's your turn....vent!!
    So you hire people to take care of problems. Or lose business.

    I'm convinced GL doesn't do nearly as good as it could if it had better customer service.

    Some people don't bid as much (or at all) because they don't like the risk of dealing with GL. Not just the risk of buying used items but the risk that GL will screw them between the end of the auction and when they go to get their item.

    Then there's the policy decisions. Like streamlining everything down to fewer but bigger outlets and slashing the number of employees. The farther away something is, the less likely I am to bid on it.

    Or some of the crazy pickup hours they have. Some bases have pickups (appointment only) only 2 or 3 days a week! That wouldn't be so bad, but some of these bases sell alot of stuff. So they wind up scheduling people to make pickups on big items every 30 minutes and God help you if you have any problems.

    Don't get me wrong, some GL employees go FAR AND ABOVE (the Fort Sam crew is GREAT) the call of duty in helping load people out, make appointments, give leeway on pickup times/dates... but as a whole, the company is FUBAR.

  5. #14
    General acmunro's Avatar
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    If dealing with GL was easy everybody would do it. Think about it. I've had my moments with the crew in AZ but I still buy.

  6. #15
    Colonel Wile E. Coyote's Avatar
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    The Base hours are usually the DRMO's hours even though you're not technically dealing with DRMO, which is why you get the "between 1pm and 3pm every second Wednesday when the moon is in Jupiter" kind of pickup hours. Varies between bases, plus sometimes they just close certain days and don't bother to let anyone know in advance ("well we had a notice up on the door" just doesn't really cut it.) Just never plan to to anything on Mondays and Fridays and you're usually okay.

    Plus there's still the whole issue of bidding for something, buying something, picking something up and still never actually OWNING the 'something' until Uncle's had five or six years to think about it after the fact.

    "Dear GL Customer: On a recent GL Sale, Event 3155, Jan. 17th, 2002, you were the successful bidder on KNOB, BAKELITE, 1957 RCA TELEVISION RECEIVER, NSN 5825-01-256-2853, and we have since been informed that this item has now been reclassified from DEMIL A to DEMIL D, requiring you to return it immediately..."

    So, we individual GL buyers might really just be paying for the privilege to store stuff for Uncle for a few years. Surely that nonsense wouldn't stand up in court if someone had deep enough pockets to take the battle all the way to the top? It completely shakes the foundations of commerce as we know it in a free society and erodes property rights to the point there's no longer a line between buying and renting - and under conditions set at whim by the Landlord.

    That all said...the Ft. Lewis GL people are really great.

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