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Another great experience with Saturn. As a few of you know I have been without electricity since hurricane Frances blew into town. Just got it back a few days ago. Anyway, on 9-8-04 I ordered new carbs for 2 of my generators. Had them shipped by UPS 2nd day air. According to UPS they arrived at the local terminal on 9-10-04 and were out for delivery. Well, they never came and UPS tells me every day that they are out for delivery. Now they won't even talk to meand suggest the the problem needs to be resolved with the shipper since they paid the shipping. Goodby UPS, Hello Fedex Ground. Back to Saturn. I called there and spoke with Jay! I told him the story and he called UPS. Got the same crap and they blamed it on the weather. There is a weather loophole in they're guarantee so as long as there is weather, their guarantee is useless. Jay felt for my plight and sent me 2 more carbs via overnight and now I'm set.Kudos to Saturn for another satisfied customer. If UPS ever deilvers the first pair of carbs, I promised to send them back to Jay....via Fedex!
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