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Yeah, I got the hydraulic head back this morning... I've had a day, so I haven't gotten around to calling UPS to ask "what in the world...". Keep in mind that they promissed that I would get a call in the AM to update me on status when the folks who investigate lost packages got in to work...
It's good to hear that Bjorn is moving along again... And to see everyone pulling together to keep him rolling.
Who's along the route to his next scheduled stop?
This may be more appropriate for a whole new thread, but since it concerns the lost hydraulic head...
I finally managed on Saturday to talk to a person high enough up the management chain at UPS to get them to admit that the folks who actually investigate this kind of fault don't work on...
5:44 Eastern... UPS says "We are conducting a trace and we will let you know if we find it. We are sorry for the inconvience."
Some days it works, some days it doesn't...
No, nothing wrong with the packaging... Brand new head in its box (never been on a truck), packed inside another box with a two inch buffer between the box surfaces filled with shredded paper.. Both UPS's big label and two large Avery lables on it clearly marked to and from). Done this...
I actually just spent a little over an hour at the local UPS hub (big one at the airport) raising hell... They admit that it got picked up at my office, but after that, they have no clue... The trace from our end will take one to eight days... Of course, they offered to refund my shipping...
I also called and left a voicemail on Bjorn's phone, but have not heard from him... Of course, none of my messages over the last couple of days seem to have gone through, so I wonder if his phone is actually in a service area...
Hope that the part is not lost in the UPS system..
Will have it (brand new head) overnighted this afternoon...
It's 2.18PM in Raleigh. I just overnighted by UPS. Should be at your location by 10:30AM your time. Called and left a message on your cell with the tracking number.
(since I don't think anyone would mind, and so everyone can...
I have a line on a complete IP that I was going to snag for another buddy of mine, but if Bjorn needs it, I'll snag it and send it out to him... It is mounted on a M36 that I was "borrowing" parts from last Saturday (when I had my leak due to the broken line to cylinder #6).
Hate to hear that...
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