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Well after repeating myself and the info several times. Basically they've written me off. Best advice I can give is anyone using the application to disable it. If you feel inclined, reach out to them and reference the case. But when I present all the relevant info needed to correct a matter...
I've had several users now report the site didn't recognize their account. Turns out it's all be related to bitdefener. Right now the work around has been people adding the site to a exception in the application or disabling it completely. I've likewise opened a support case with them, but...
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