I never cared for Austin much, never will,,, no appointment needed down here in Bee County, got there right at opening on Tue and was the first one in line, heck there was no line, only took about 10 min. to renew both M998s, that even included a short conversation about me having two nearly identical vehicles built in consecutive years having identical license plate numbers expiring on the same month.
Even when I left only half of the "agents" had customers and of course there was no line.
I have never had more than 3-4 folks in front of me at that office.