EUC Help

[bl71236]

Just a quick note on how to get help with an EUC that is dragging. I was on day 62 and was quite irritated with the whole process. So I got to googling and calling. I finally got these guys

DLA Customer Interaction Center
Battle Creek, MI location
Open 24 x 7 for all customer inquiries!
If you require further assistance, please call
1(877)352-2255, COM (269)961-7766, DSN 661-7766.
Fax is 269-961-7791 DSN 661-7791.

A real nice guy named Victor Baker had me email a copy of my GL invoice over to him, he pulled up my EUC from the info on my invoice and three days later I got an email from the DLA saying I was apporved and sorry for the delay. About five minutes after that email I got my GL email notification.

So call the DLA be polite and they will hook you up. I recommend having an electronic copy of your invoice handy to email them.

If you talk to Victor Baker or Becky Bellinger tell them they rule.

Bill

 

[Ressoldier]

Well I just called the number you provided. It gave me an automated system and I was not sure where to go from there as far as department to select. The person I spoke with had no clue what I was asking about but did create a trouble ticket and said that I should get an e-mail once it has been reviewed.

Thank you for the phone number though so it was a place to start. If you could add what department you asked for to get to the individuals you mentioned might make it a little easier. Thank you.

 

[bl71236]

Email Victor Baker (Victor.Baker.ctr@dla.mil) He is the one that opened up my "trouble ticket" He had me email him a copy of my invoice from the GL site and was able to find my EUC application. I was transferred all over the place till I got to him. Hope this helps.

 

[1 Patriot-of-many]

How did you get an invoice before the EUC approval? According to the GL site my invoice won't be there until the EUC goes through?

Never mind, I see now, I can download it without the paid in full....

 

[bl71236]

Go to "My Account" on GL you can view your invoice from there and it will state [FONT=Verdana, Arial,Helvetica][SIZE=+1] [/SIZE][/FONT][FONT=Verdana, Arial,Helvetica][SIZE=+1]This Invoice Is Pending EUC Approval.
Then right click on it and save a copy to your computer.
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