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Sale last Wednesday of August and the EUC is not back yet.
WOW, wondering where is the real drag......had dozens of approved EUC with the ol'GL, matter of 3~4 weeks top...I understand that it also pass USMC, but should not take that long. I think someone is dropping the ball in between. I sent 2 emails to GP and they did not even bothered to reply. They got the money all right and will not even reply a simple email after, bad business all together.....
I understand what you are saying and thank you for replying, but I think this whole buying process should be renewed by GP to avoid a bad reputation that is already growing in the www. I for once purchased and PAID for something to be delivered in "up to 3 months", this information was provided by GP, if GP cannot honor the promise for whatever reason, customers should be notified AND offered full refund. For what I see, will be a pain to get the vehicle and a nightmare to receive the SF97....GP must understand that customers cannot be on promises or waiting forever pass the promised date, a deadline should be placed. Is there a refund process taking place or being planned? I think something more progressive must be done for the customers because when customers starting lawyer up it will be more costly to GP, I guarantee.I know it has been awhile since I have posted, especially since the process has been running smooth up until the last few months. I understand everyone's frustration, but I can assure you that it probably fails to equal mine. As to an answer, I have no clue what is going on with the USMC EUC approval process. Nothing on our end has changed. I have a few ideas, but nothing I can say for certain, just my own gut feeling.
With the DLA EUCs, we have concurrent reporting, meaning that we send the EUC requests directly to TSC at the same time we send them to DLA. TSC sends the approvals directly to us at the same time they send them to DLA. With the USMC EUC requests we are not authorized, by contract, to send them directly to TSC. They have to be sent to the USMC Contract Officer, who then sends them to the Officer in Charge of TSC, who then sends them down to the TSC office for investigation and approval. The approval process works exactly the same way in reverse order.
I can say that there is a new USMC Contract Officer that took over in the summer when the previous USMC MAJ retired. Whether there were other personnel changes as well, I do not know. I am not sure if there is a political power struggle going on within the ranks, or if there were other political/operational changes made that is causing the delays. I can say with certainty that over the last few months there have been several instances of "misplaced" paperwork, and the excuse of "Oh, I thought I already sent those to you" when my team reaches out to inquire about them.
In regards to the SF97s, we are seeing even more issues. in fact the last batch we received were all stamped with the date as "2019", and some that were signed by the USMC in the wrong block. Whether these were actual mistakes, or intentional just to prove a point, I have no clue. Understand this though, for every member on this site that has an issue, there are probably 5-10 that aren't on this site. This issue is not only causing frustration on your end, but exponentially more work for my team, from having to re-produce SF97s to fielding multiple phone calls and emails on a daily basis from p*!@ed off customers. All I can tell you is we are doing our best to work with the govt civilians and contract officers to fix the process on their end and allow a little more transparency for us, so we can stop giving the answer of "We don't know" to everyone.
Quoting myself, that's got to be a bad sign...Sale last Wednesday of August and the EUC is not back yet.
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