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As a rule of thumb, when I work on those systems I try to work out what is working as well as what isn't, and that is your guide.
Example, the cooling is not working...it could be you are missing a phase and the phase monitor is locking out the whole system...it could be the high head pressure switch is tripped and the compressor is disabled....if you play with it some more and discover the heat is still working then you proved you have all the phases and at least half of the air conditioner is working...speeds things up...just my 2c
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