Will we be notified when our SF97s are sent for title processing? I have five SF97s in the queue for title and two SF97s to be provided as is.PM the name of the CSR that sent this to you so that I can ensure this confusion does not continue.
I briefed the Customer Care Manager last week that it will take approximately 3-5 weeks to work through the backlog that not having the blank forms for the last 3 months has created, provided that the 2 orders of blanks that the GSA has promised will be delivered are received.
We were able to find, borrow, and beg approximately 1,100 forms to bridge the gap between now and the expected delivery date of the actual forms we ordered. Since we received these, we have processed close to 600 forms in less than 2 weeks.
The process of printing these is not a quick one. Once we print the forms we have to send them to DLA for signature. Once they are signed by DLA they are then sent back to us where we finalize the process, i.e. print reassignment letters, scan and log them, determine which ones are SF97 only and which ones will be sent to our title service to be turned into tites, and then prep them for pickup by FEDEX or USPS. Depending on when your SF97 is printed, you can expect to receive it within 10 days from the print date, not 3-5 weeks from the print date. For titles it will take additional time depending on whether it is a Montana title (4-6 weeks) or Florida Title (2-4 weeks).
As far as why are we paying FedEx and USPS, not sure how else we would be able to send them to you....