I cannot believe that he hasn't been mentioned in this category yet. I have never in my 32 adult years seen someone go so far out of their way for customer service. He has resolved a couple issues with me and not just appeasing, but resolving. He has contacted me on the following date that I said I was going to see how a title fared with my local title department, just to see how it went. This was several days after our last communication, with a weekend in between, and remembered my concern. He checks this site regularly for complaints and will PM you to work on it. Outstanding is all I can say. No need for rants or frustration. Just PM him with your issue, and consider it resolved. That is what I call a remarkable employee!