"Inside pick-up charge ?" I have heard of carriers charging for inside DELIVERY, but a pick up at a loading dock ? Ask the carrier to furnish you with a copy of the applicable section in their tariff and se what it says.
I booked through a 3rd party CH Robinson. So far they seem to be trying to help. I charged on my credit card and might involve Visa also.
$144 quote has now ballooned to $365