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Ive been calling every Monday checking on my SF-97. (Needed it to finish a loan process that started on June 4th) Yesterday I spoke with a lady at GovPlanet. Explained my situation to her and she put me on hold while she tracked down my SF-97. She found it in thier titling department in California and had them overnight express it to me through FedEx. Recieved it today at 2pm. (Just in the nick of time)I am in the same boat. Paid invoice on June 4th no SF-97 to date. When I called GP they said they have changed up their routing to speed things up? Funny my purchase back in February resulted in my SF-97 being received in 28 days. Previous purchases with GL SF-97 30 to 45 days. Maybe they should go back to the original way they started. Folks waiting on EUC clearance seem to having the same fate.
you have to take into mind that since the HMMWVs are now eligible for the SF97. That all the people who bought one prior called in asking for one. So several hundred got added to the flow. We are getting through them as quickly as we can I promise.I am in the same boat. Paid invoice on June 4th no SF-97 to date. When I called GP they said they have changed up their routing to speed things up? Funny my purchase back in February resulted in my SF-97 being received in 28 days. Previous purchases with GL SF-97 30 to 45 days. Maybe they should go back to the original way they started. Folks waiting on EUC clearance seem to having the same fate.
Jake, did you buy the truck / submit the EUC at that time? Or did it show "submitted to TSC, pending approval" on May 13th?Well my EUC from 5/13 just cleared this morning at 7:30 am. Now to compare their transportations quotes.
I do love that. How they can demand money within a week and then you hear nothing for 2 months or longer. Name one other business that can do that and stay afloat.... Govt doesn't count either. haha6/3 Auction, called today to inquire again on my SF-97. Spoke with a very courteous Gentlemen that exclaimed that they were being overwhelmed with calls for status on paperwork at that time he input my item number paused and then requested permission to put me on hold while he contacted the title department, again very courteous. When he came back on the line he stated that he was unable to speak with anyone and asked for a phone number and stated that someone from the title department or himself would call me right back to give me a status. That was at 12:00 EST as of now no update. Two months and no one can even give me a status, if I ran my business like this I would be bankrupt. It must be nice to have a captive customer base. I am trying to be patient however it is getting old hearing we are overwhelmed. Hire more help!
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