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Yeah I understand so let me give you some background there. We get automated emails from the DLA on occasion that will change a Demil code. Our system is integrated to automatically change these codes. The next day they send another one changing it back which really messes with our system...

Its actually Trade Security Controls. They do a pretty thorough investigation we haven't been privy to everything that it looks like. I do know that they do multiple federal and local backgrounds. They go through quite a bit and I have been told that each one takes several hours to complete. All...

I agree in my opinion they are making a lot more money than the previous contract and should probably hire 2 more people. I know that they finally replaced one they lost from months ago recently. SO hopefully see more approvals coming through.

TSC always sends the list of new buyer approvals on Tuesdays. So yes Tuesday is kind of Magic Day.

The process is getting less painless it just getting it all back on track so it feels that way. I am not saying we dont make good money either but do remember we give 75.29% straight back to the DLA

I don't want to say they aren't working with us... They are just as busy and sitting on a lot of documents right now. We sent them over 400 this week alone its just a matter of we were overwhelmed and got back on track and it just shifted the overwhelmed feeling to the TSC. They typically do a...

I've placed the call had to leave a message today.

You can laugh at them when they all come over to look at your humvee! It might actually make the wait worth it.

About 30 People got approved yesterday that were new buyers. I am looking into both of you today.

No we won't cancel while waiting on the EUC. You likely will still get automated emails. Getting IT to turn those off on EUC buyers apparently needs and act of congress aua

We are through the backlog at least on our side... So if you haven't moved to verification pending and the sale was in January or later its likely a clerical error on moving you through the tracker or we are waiting on corrections. PM me if you are older sale and not in Verification pending...

Hopefully they will start getting there like this regularly now.

Interesting, sounds like someone is taking advantage of us being a bit lenient with storage fees...

Progress-average wait times Just wanted to show the progress that we have made to shortening the wait times. As you can see we have drastically lowered the wait time over the past several months. Call Volume was on the rise during these periods as well.

I don't know enough about this to speak intelligently. I will pass info on to the tax department see what they come up with.

I just sent you a PM.

Matt, It shouldn't have taken this long to change status. The status changes are a manual process I will make sure that it was sent. I know it was received and correct from our last PM's.

I can tell you that there are instances where the DMV will still charge you sales tax even when you show them proof that you have already paid it via GovPlanet. When that happens you need to show the proof that they made you pay it to our customer support and they will get a refund issued. DMV's...

We charge the tax based on where you physically take possession of the vehicle. It will default to where the vehicle is located. If you provide us with a bill of Lading from a hauler showing where it was delivered to then it will be adjusted to that location as it is where you took possession...