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I know the time frame sucks right now but I have instructed everyone here to be as up front about the wait as we possibly can.

Someone should reach out shortly.

Yes we will need a clear copy of the ID. The easiest way is to take a picture of it with a smart phone and email it on to EUC@govplanet.com

We made a few adjustments on how the calls were being handled. Basically we made the decision to combine the customer service teams. We have had some issues as we get all of the customer care people up to speed on the GovPlanet specific issues that tend to come up (especially the EUC's) so when...

We do allow previews you just have to call and schedule it. We do not allow people to just show up because we don't man every base every day.

It's actually a shorter process if you live outside of FL... It can come in ironplanets name and be signed over. In FL it has to be generated with your name on it which has to be handled out of the CA office.

I've been very forthright that there is and has been a bit of dysfunction right now. I have another person starting on Feb 1st to help. We have been reeling a bit since our employee in MI left.

Yes it should say verification pending let me check. I am working on a display that will give the buyers much more insight into there status

This is correct unless you live in state of FL. Due to us being a dealer there it is supposed to come in the buyers name. Had some errors with that being done correctly but think I got them ironed out.

Fl buyers is the only part of this process still in my CA offices hands. I will wear them out on Monday!

Every week right now when I see the report your name is one of the first I look for!

I am and have been working on this darn automated email when EUC approves. As many automated emails as we like to send you would think "what the heck add one more" for some reason it has been more difficult than I anticipated.

I just want to make sure he knows where to look. There is a few things different on the GovPlanet side that he may not know where to look. If he just flat out didn't that will be a different situation altogether I agree.

Jason is one of our newest customer care members, I will go find out where he was looking and where the lack of training came into play.

The fee is still the 10%. Removal will depend on what the seller wants.

Thanks for the kind words. As I increase the staff it may be possible to have direct communication with the EUC guys more often. Right now if they spend their time on the phone they will never get these things ready to go.

I get that, I had a conversation about that with an executive today. No promises just know I am advocating for some type of change in that policy as well.

Due to us being a dealer in FL it should have come in your name. Part of the transition of moving the titling process to FTW catching this was missed on our end. Shouldn't be happening much going forward.

I feel like we are at a point where its always something and just when we are starting to get ahead and on track Murphy's law strikes. So just to point out a few things that have caused the EUC strain right now. -Our employee in BC was offered a job within the ranks of the DLA. While I have...

I just sent you a PM.