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Have you done an EUC with GL before? That is part of the problem first time EUC's through GP are being processed as a first time EUC period. The next time is should be a shorter process as well. When GL first had the contract it took a bit as well which I have seen from the history on this site.

I am taking over the GP titling as well once I get some procedures in place, I think we should see some drastic reduction in Title wait time. The problem right now has been getting through all the stuff that came from CA. But I appreciate the patience... I will also work on getting the automated...

We can't start the title process or SF97 until the EUC clears... I am working on getting an email automated that shows when the EUC status is updated. I am sorry for the wait.

Yeah I can't help you in that matter. They aren't real big fans of us over here...

Are you talking about GP(GovPlanet) or GL. I see you referenced GL just checking to see if I need to get involved...

I will be more than happy to send you a picture of the Mountain of SF97's we got from CA that there is a few of us trying to go through. I was here until well after 8PM last night and signed my name around 300 times yesterday to try and get these out. I AM TRYING to get caught up. Might I add...

I can appreciate that it sucks some days. I find the site interesting, so you guys are probably stuck with me. Besides I'm already past two months. I am going to be out of the office for roughly a week but will likely check as I can. So if you PM me and I don't get back to you that's why. I will...

We have a new Customer service rep starting Wednesday and are still looking to hire another 2. I am sorry for the delays it is not always easy to find good help. We have not wanted to just put a warm body in here and then have to do this all over again in a few months. I know it has been...

I can tell you guys that the backlog has now been Reassigned to TX and signed and notarized. We will start getting them over-nighted out of here in the next few days. My self and Phil just signed our names close to 300 times. Now we have the ones that have come back or a VIN number or something...

Do you know which customer service rep you spoke with? Certain POC's prefer them to handle the calls for them so they were probably just doing as instructed by the POC. But I am still curious.

The sales in Europe is the reason the EUC is now required on the 916. Apparently they only want American Citizens to have those as well now...

Demil procedures require it. Some slip through others don't. Any unit specific markings have to be covered.

2 hours changes things drastically its at 14 now. Had 1 call in sick. Its a new change as we recently started handling the full titling options for GP here as well.

Getting back on topic the queue is at 5 with an average wait of 10 minutes right this second

Several states offer an off road title and require it so that statement isn't false. With the SF97 you can apply for a title. The guy who wrote is listed on it and I he also writes for Car and Driver magazine. I'm sure his email is at the bottom contact him and let him know how you feel...

There are 7 sitting in it right now the Yahoo Auto video/article last week blew them up. They have hired 1 new guy who starts next week and are still interviewing for another.

I think it is both ways right now. We have a few that have been here three nights a week from 0800 to 2100 (they are salaried might I add) trying to get through the SF97's.

I will follow up with him in a day or two.

you won't be charged storage those emails are automated as long as you aren't abusing and letting items sit there for a month there won't be issues. Unfortunately people do abuse the system and we have to threaten or they won't remove it for months on end. Ironclad assurance is honored from euc...

You should be fine. Just make sure you talk to customer service when you schedule pickup. This hasn't been the norm we are keeping a close eye on what is there now, we should keep them in line.