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Not sure of the source of the information but the guys in the field aren't always in the know so keep that in mind. They have good intentions just always don't know the intricacies of things.

I'll take a look for it and get it going. If we can't find a year on the data plate we have to sell it without one. For liability purposes the buyer has to tell us the yr or some cases Serial number so nobody can say we misrepresented an item. PM me and I will make sure someone reaches out to...

Consistency and liability is the simple answer.

300k is not even close to accurate...it's actually quite laughable

That's not a bad idea I will look into some automated emails. However, I will say its been an uphill battle to just get an actual "hey your EUC was approved this week email." from IT :deadhorse:

The just go hire someone is a great idea working for a company that is no longer a small business it's usually a little more difficult than to just "go hire someone". We don't just hire a warm body to answer the phone. Our customer service analysts handle a lot of different types of questions...

Another batch will be coming soon but going forward they will have the same requirements as the DLA Off Road only and EUC required. However, they will be newer machines with low mileage

The only items that are currently off road only is the Humvee. We have a ton of buyers in NC but worst case scenario we can create a FL transferable title.

I can send you Dealer Reassignment form from FL which has worked for other buyers in TX. Who did you speak with that said we couldn't supply the form? PM me your item #. I'll overnight it to you.

Once in a blue moon, we have no idea why a M977 will come through as Demil code A which does not require an EUC this truck was one of the lucky ones...

That is completely understandable. We recently had a meeting on how to make this process simpler for our customers, we are revamping a few things including creating a new email specifically for EUC submissions and not the general Customer Service inbox anymore. We have had one guy in our office...

I didn't take it as you griping, I am just trying to keep everyone informed as best as I can. I know that yours has been resent to BC with the updated license so back to the waiting game! They only have two people working the EUC's at the moment as they are trying to replace someone and those...

We met with Trade Security last week about the EUC's and one of the hot buttons that they are kicking them back going forward is the license clarity and visibility. They kept stressing that the forms need to be administratively correct on all fronts so when we kick these things back we either...

You can't pickup until TSC approval. The emails are automated and do not take the EUC into consideration. We are working on getting those corrected but it wasn't as easy as originally thought (at least that's what the IT dept keeps saying) aua

Let me get with the guys who process the inspections, I'll see what has changed and let you know what I am told

We have another customer service rep starting Monday and are in the process of new hire paperwork with another right now

I had only known Steve a short time. All of my dealings had been GovPlanet related. He was a good man a wealth of knowledge. I could tell he truly loved the hobby and his love for it was contagious. My thoughts and prayers are with his wife and 2 children.

I am pretty confident this was a fellow steel soldier. I am going to respect the fact that the news hasn't released names but please throw up some prayers for the family! I spoke to him yesterday before they went to the range.

First things first, I appreciate the feedback, however I can say that our inspectors check the fluids before they start the truck I have also approved and paid thousands of dollars worth of fluids and oils for us to do these inspections and try to get these trucks running. So I seriously have my...

I do want to Clarify that GP doesn't quote freight that would have been Veritread which is a separate company. We partnered with them to provide an option to our buyers. At times they can be expensive and I have heard other times they are the cheaper quote.