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I bought my MTVR in January, waited until the end of May for my EUC, now waiting on a title. They no longer respond to emails since they sent me one that they said that they are not sure when titles will be issued. My state does not like the SF97.Some folks have sued them in small claims court for the sf97 and its worked cause it forces a response since you are the owner of the vehicle.
This frustrates me. So TSC says they have returned every EUC from GovPlanet?My EUCs were sent in 5/7/20. Waited until today and looked up the number to the TSC. TSC said they have no record of me anywhere and recommended to have GovPlnt resend all 3 EUCs. The gentlemen I spoke to at the TSC said they are all caught up and I should have received my EUC's back already. I called Govplnt back and had to argue with them to resend it.
The gentlemen I spoke to at TSC said they no longer had any backlog. He said I should have already received my EUC back. He also mentioned they were receiving a lot of complaints about Govplanet not sending them and having to resend them.This frustrates me. So TSC says they have returned every EUC from GovPlanet?
What was the response from GovPlanet? Just deny, deny, deny?The gentlemen I spoke to at TSC said they no longer had any backlog. He said I should have already received my EUC back. He also mentioned they were receiving a lot of complaints about Govplanet not sending them and having to resend them.
Govplanet said to just wait longer! I had to repeat myself several times that TSC did not receive my paperwork before Lizzy would agree to send a note to the EUC department to check on it. I sent an email to the EUC department as well. I did get a response from email.What was the response from GovPlanet? Just deny, deny, deny?
Time to call again and see what the status is.
I have now emailed customer service and the EUC address and haven’t gotten a reply. How long does it take you guys to get a response?I also got another update, basically saying the same as the last up date so maybe there is going to be some movement with the EUC@ folks
Same here. Even when you get a response it won't be useful. They will give you canned responses without even looking into your account at first. I had the best luck calling and being persistent. My sf-97 didn't get sent in by GP (presumably) until 5 months after I picked up a Humvee. I have another that I won in March and the EUC wasn't sent in by GP until 3 months later. I have another I won in June that still hasn't been sent in by GP. These are just the ones I have outstanding now. I was told they are only sending in a few at a time. My longest took 8 months to get approved and the shortest was 10 days. It sucks and you don't have much recourse unless you want to burn bridges with GP. Doesn't matter if it's your first truck or your 100th.Took me a couple months and many messages before I got any response
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