Evidently nobody is monitoring the email account, I called in and ignored all the instructions to use email to schedule pickup and after a modest wait received the contact info I needed.Depending on where your truck is. Then it is possible you contact the lot personnel to schedule your pickup
The 10 day guideline just their standard disclaimer. They don't tend to enforce it being as some yards are only manned 1 day a week. Some are 1 day every other week
Where is your truck located and I can give you the applicable phone number.
EDIT, little bit scary,, the local contact has to check, he thinks my M998 may have gone through "abandonment" whatever the hell that means.